I worked as the lead UX on a big digitalisation project for Sileo Kapital AB, a debt collection agency with roughly 200 million SEK in turnover.
As a part of a lean development team I was tasked with digitising basically their entire business model and customer experience.
Over a period of 10 months, I designed two digital platforms from scratch, one consumer facing web- and mobile application and one administration platform to go along with it.
I also worked closely with their marketing team to create on site campaigns and nudges with the goal of increasing the rate of debt collection.
As a part of a lean development team I was tasked with digitising basically their entire business model and customer experience.
Over a period of 10 months, I designed two digital platforms from scratch, one consumer facing web- and mobile application and one administration platform to go along with it.
I also worked closely with their marketing team to create on site campaigns and nudges with the goal of increasing the rate of debt collection.